Objectifs formation Service Cloud

The art of Consulting: posture, influence and tactical negotiation

A consultant is not just an expert.
Develop the attitude that builds customer loyalty and lends credibility to your interventions.

  • 1 day
  • Face-to-face or distance learning
  • 20 participants max. per session
  • All levels
  • 980€

Consultant's Posture training

Your challenges

In a constantly changing business environment, consultants are no longer content to simply provide solutions: they embody a posture, a state of mind, a capacity to adapt and influence.

Consultant posture is the art of being in the right place, with the right attitude, at the right time. It’s what gives weight to your words, value to your presence, and solidity to the relationship with your customers.

Don’t be the one to follow the specifications, become the one to guide the strategy. An expert’s success lies in his or her ability to establish a flexible yet firm framework from day one. Learn to turn every interaction into a consulting opportunity, and move from being a service provider to a trusted partner.

We trained them in the art of consulting

Sarah Morinot
CSR and ESG consultant
"A training course that adds great value to the consulting profession. Thanks to a resolutely practical approach and expert trainers, I was able to acquire concrete tools in relational intelligence. The emphasis placed on training throughout the day gives immediate confidence and a better posture with our customers. I highly recommend it!"
Chloé Beaupuy
Salesforce CRM Project Manager
With 15 years' experience in project management, I particularly appreciated this training course, which emphasized practical experience and hands-on immersion over theory. The richness of the exchanges, favored by a mix of profiles ranging from junior to manager, as well as the complementarity of a dynamic pair of trainers, made this day as rhythmic as it was instructive. Thanks to numerous role-playing exercises and the sharing of real-life experiences in a very positive atmosphere, this session helped to anchor the right posture reflexes for the long term. A relevant, lively experience, highly recommended for all consultants wishing to hone their interpersonal skills.

The pillars of training

Become a strategic partner

The foundation of our method is based on a psychological transition: no longer being perceived as a service provider, but as a trusted advisor.

  • Asserting consultancy leadership: learn how to intelligently challenge your customers’ requests to maximize their return on investment.
  • Setting a flexible yet firm framework: Techniques for setting healthy limits, protecting your delivery and managing expectations without creating frustration.
  • Situational intelligence: Identify power plays and corporate culture to adapt your communication to each interlocutor.

As a consultant, you negotiate every day (deadlines, budgets, scopes, changes). We integrate the high-stakes negotiation techniques of Chris Voss, former FBI negotiator, to secure your missions!

  • Tactical empathy: Use “Labels” and “Mirrors” to defuse tensions and understand the customer’s real motivations.
  • Avoid the execution trap: know how to say “no” in form while preserving the substance of the business relationship.
  • The art of questioning: Mastering calibrated questions to help customers find their own solutions.

The value of a consultant lies not only in his expertise, but also in his ability to pass it on.

  • Storytelling and presentation: Captivate your stakeholders during steering committees or scoping workshops.
  • Managing difficult stakeholders: Anticipating resistance to change and transforming detractors into project allies.
  • Building loyalty through trust: Create a long-term partnership dynamic that goes beyond the simple contractual framework.

Next sessions

Join the next session and develop your posture as a Consultant!

April 29

Location :
Paris, Lyon, Bordeaux, Lille, Marseille
Modality :
Face-to-face / Distance learning
Duration :
1 day full-time
Wednesday
9h00 - 17h30

June 24

Location :
Paris, Lyon, Bordeaux, Lille, Marseille
Modality :
Face-to-face / Distance learning
Duration :
1 day full-time
Wednesday
9h00 - 17h30

Teaching methods and materials

The training is co-animated by 2 experienced consultant-trainers, either face-to-face or in a hybrid format (video and physical).

Thanks to an exclusive partnership with the Pitch-Planet agency, a specialist in sales performance coaching, we are proud to offer you an immersive training program in which participants are actors in their own training.

This training program alternates theoretical (25%) and practical (75%) contributions; peer exchanges, self-diagnosis and real-life situations to anchor learning.

Our training is provided by experts.

Arnaud Recher

Consulting Director

With 15 years' experience in the consulting world, Arnaud has mastered the art of customer support. Passionate about people and solving complex problems, he transforms relational challenges into serene collaborations, while facilitating communication. Pedagogical and pragmatic, he draws on concrete situations and feedback from the field to make the ideal consultant's posture obvious.
With him, consulting excellence becomes a simple, impactful and confidence-building practice. Let's elevate!

Rémi Lejeune

Coach - Entrepreneur - Former ESN executive

Trained as an engineer, Rémi has over 25 years' experience in consulting (SII, Davidson Consulting...), in direct contact with customer challenges and high-pressure situations. He observes a frequent paradox: consultants who are technically very solid... but have difficulty establishing a clear framework with their customers. It was on the basis of this reality that he developed his approach to the consultant's posture.
Today, he helps consultants, managers and executives to hold their ground without breaking the relationship - with concrete methods straight from the field.

Assert yourself as a credible partner who is listened to and followed.

The consultant’s posture refers to the professional, ethical and relational attitude adopted in the exercise of his or her role. It is not limited to technical skills or discourse.

The market no longer expects executors, but minds capable of saying “no” to guarantee a project’s success. In the age of AI, a consultant who doesn’t challenge his customers is a cost destined to disappear; one who dares to contradict becomes an indispensable strategic lever.

Only this “challenger” posture transforms a classic service into a high value-added collaboration.

Focus on the Consultant's posture

What is the purpose of the Consultant’s posture?

The consultant’s posture serves first and foremost to establish a solid relationship of trust with the customer, by clarifying the roles and expectations of each party. It enables the consultant to adapt to different contexts, to the interplay of players and to the sometimes sensitive situations he may encounter in the course of his assignment. By adopting a professional posture, he reinforces his impact, gives weight to his messages, and makes it easier for the customer to accept his recommendations.

Why is this important?

The consultant’s posture is essential because, over and above technical skills, it’s the way he positions himself and interacts that makes the difference in the success of an assignment. A posture that is blurred, too rigid or inappropriate can quickly generate mistrust, confusion and even rejection on the part of the customer. Conversely, the right, aligned and flexible posture enables you to exert effective influence, manage resistance with distance, and create the conditions for lasting, credible support.

How to finance your training?

Depending on your status – employee, self-employed or jobseeker – there are a number of different financing solutions available. These solutions can cover all or part of your training costs.

Our training organization is Qualiopi certified, giving you access to a wide range of funding schemes.

Questions about Posture du Consultant training?

Read our FAQ to find out more.

You can register directly on our website by contacting us via the form.

This training course is aimed at anyone who is called upon to intervene in a consulting capacity, whether as an internal or external consultant, freelancer, project manager, cross-functional manager or business expert. No technical prerequisites are necessary, only the desire to reinforce one’s professional posture.

Yes, that’s right. The consultant’s posture applies to any situation where you accompany, advise, facilitate or influence without direct authority. It is invaluable for managers, mission leaders, change agents and even trainers.

Yes, the training fully integrates the emotional, relational and behavioral dimensions of posture: active listening, managing tension, assertiveness, taking a step back… All key elements in the consultant’s impact.

If you sometimes have difficulty making yourself heard, framing your missions, managing customer relations or simply taking your place in an advisory role, this training course is for you. It will enable you to step back and gain in impact, whatever your level of experience.

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