The art of Consulting: posture, influence and tactical negotiation
A consultant is not just an expert.
Develop the attitude that builds customer loyalty and lends credibility to your interventions.
-
1 day -
Face-to-face or distance learning -
20 participants max. per session -
All levels -
980€
Consultant's Posture training
Your challenges
In a constantly changing business environment, consultants are no longer content to simply provide solutions: they embody a posture, a state of mind, a capacity to adapt and influence.
Consultant posture is the art of being in the right place, with the right attitude, at the right time. It’s what gives weight to your words, value to your presence, and solidity to the relationship with your customers.
Don’t be the one to follow the specifications, become the one to guide the strategy. An expert’s success lies in his or her ability to establish a flexible yet firm framework from day one. Learn to turn every interaction into a consulting opportunity, and move from being a service provider to a trusted partner.
Pedagogical objectives
On completion of the course, you will be able to :
- Master your communication profile: Identify your dominant driver and your biases to adapt your posture in real time according to your customer’s profile.
- Set a “Flexible and Firm” framework in 30 seconds: Formulate an immediate framework to deal with out-of-scope requests and propose structured options to protect the project.
- Tactical negotiation: Use calibrated questions and tactical empathy to defuse tensions and win support without ever justifying yourself.
- Transforming difficult interlocutors into allies: Deciphering the levers of influence and using the DESC method to reframe tense situations with assertiveness.
- From executor to trusted partner: Respond to objections with authority and manage customer relations to guarantee successful delivery.
Target audience
- Internal / external consultants, beginners or experienced
- Project leaders, managers
- Sales representatives, account managers, ADV
- Transformation professionals, HR, IT, organization, innovation
- Change management experts
- Anyone who needs to support, influence or challenge a variety of stakeholders
Prerequisites
- There are no prerequisites to take part in this course.
We trained them in the art of consulting
The pillars of training
Become a strategic partner
The foundation of our method is based on a psychological transition: no longer being perceived as a service provider, but as a trusted advisor.
- Asserting consultancy leadership: learn how to intelligently challenge your customers’ requests to maximize their return on investment.
- Setting a flexible yet firm framework: Techniques for setting healthy limits, protecting your delivery and managing expectations without creating frustration.
- Situational intelligence: Identify power plays and corporate culture to adapt your communication to each interlocutor.
As a consultant, you negotiate every day (deadlines, budgets, scopes, changes). We integrate the high-stakes negotiation techniques of Chris Voss, former FBI negotiator, to secure your missions!
- Tactical empathy: Use “Labels” and “Mirrors” to defuse tensions and understand the customer’s real motivations.
- Avoid the execution trap: know how to say “no” in form while preserving the substance of the business relationship.
- The art of questioning: Mastering calibrated questions to help customers find their own solutions.
The value of a consultant lies not only in his expertise, but also in his ability to pass it on.
- Storytelling and presentation: Captivate your stakeholders during steering committees or scoping workshops.
- Managing difficult stakeholders: Anticipating resistance to change and transforming detractors into project allies.
- Building loyalty through trust: Create a long-term partnership dynamic that goes beyond the simple contractual framework.
Next session
October 28
Wednesday
9h00 - 17h30
Teaching methods and materials
The training is co-animated by 2 experienced consultant-trainers, either face-to-face or in a hybrid format (video and physical).
Thanks to an exclusive partnership with the Pitch-Planet agency, a specialist in sales performance coaching, we are proud to offer you an immersive training program in which participants are actors in their own training.
This training program alternates theoretical (25%) and practical (75%) contributions; peer exchanges, self-diagnosis and real-life situations to anchor learning.
Our training is provided by experts.
Assert yourself as a credible partner who is listened to and followed.
The consultant’s posture refers to the professional, ethical and relational attitude adopted in the exercise of his or her role. It is not limited to technical skills or discourse.
The market no longer expects executors, but minds capable of saying “no” to guarantee a project’s success. In the age of AI, a consultant who doesn’t challenge his customers is a cost destined to disappear; one who dares to contradict becomes an indispensable strategic lever.
Only this “challenger” posture transforms a classic service into a high value-added collaboration.
Focus on the Consultant's posture
How to finance your training?
Depending on your status – employee, self-employed or jobseeker – there are a number of different financing solutions available. These solutions can cover all or part of your training costs.
Our training organization is Qualiopi certified, giving you access to a wide range of funding schemes.
Questions about Posture du Consultant training?
Read our FAQ to find out more.
Our other Salesforce training courses
A training project?
AI & Salesforce
Master Artificial Intelligence, Prompting and Agentforce with Salesforce.
Become Salesforce Consultant
Learn the Salesforce consulting profession through an intensive 12-week training programme.
Consultant’s posture
Develop the attitude that builds customer loyalty and lends credibility to your interventions.
CPQ
Master Salesforce CPQ, from product configuration and pricing rules to sales process automation.
CRM Analytics (TCRM)
Understand and harness the power of Salesforce's data analysis and visualization tools to make strategic decisions.
Flow – Advanced level
Take automation a step further!
Flow – Beginner level
Flow Salesforce fundamentals to automate your business processes efficiently.
Master Salesforce administration
Move from understanding the concepts to configuring your instance in detail.
Mulesoft IDP
Understand the use and master the different functionalities of the Mulesoft IDP tool to enable its optimal use in the...
Revenue Cloud Advanced
Master the fundamentals of Revenue Cloud Advanced and optimise your sales and invoicing processes.
Revenue Cloud Billing
Master the art of turning quotes into revenue; automate, secure, and maximize your billing cycle.
Salesforce Administrator
Master Salesforce administration features, configure and manage the platform effectively.