Job description: Salesforce consultant

A Salesforce Consultant (SFDC) is an expert in setting up, customizing and optimizing the Salesforce platform, one of the world’s most widely used CRMs.

They play a strategic role in companies, helping them make the most of their digital tools to improve their business processes, customer relations and overall performance. He or she may have a technical and/or functional role.

• Identify and collect customer needs: Gather, understand and analyze customer needs in order to propose appropriate solutions.
• Solution design & implementation: Configure and customize Salesforce to meet your company’s specific needs.
• Testing and validation: Test Salesforce configurations and customizations to ensure they meet user expectations and project objectives.
• User training: support teams and users in learning the best practices for using Salesforce optimally and ensuring successful adoption of the platform.
• Post-implementation monitoring: Follow-up after deployment to assess performance, resolve any problems and propose ongoing improvements.
• Technology watch: Keep abreast of new features and developments in Salesforce, so as to be able to advise customers on the latest functionalities and best practices.

A good Salesforce consultant must combine technical expertise and interpersonal skills to respond effectively to business needs. Above all, they need to master the Salesforce ecosystem, understand business needs and propose appropriate solutions. Analytical and problem-solving skills are essential to optimize processes and guarantee customer satisfaction.

With excellent communication skills, he or she can listen, advise and train users to ensure smooth adoption of the solution. Adaptability is also essential, as Salesforce is constantly evolving, requiring continuous updating of skills.

A good consultant needs to be rigorous and organized to manage several projects in parallel and meet deadlines.

• Strong job opportunities: Demand for Salesforce experts is constantly on the rise, offering a wide range of career prospects.
• Diversity of assignments: Projects vary according to company and sector, guaranteeing stimulating and rewarding work.
• Flexibility: Salesforce experts can work on a freelance or in-house basis, offering organizational freedom.
• Rapid career development: Thanks to the many certifications available, you can quickly advance your career.

• Stress: Meeting tight deadlines can be demanding and a source of pressure.
• Continuous learning: Salesforce is constantly evolving, requiring regular monitoring and ongoing training.
• Intense work : Projects can require long working hours, especially in the deployment phase.
• High competition: The market attracts many qualified candidates, making competition fierce.

• Initial training: A degree in IT, project management or business is often a prerequisite.
• Professional retraining: 12 weeks of intensive further training.
• Salesforce certifications:

• • Salesforce Administrator, for CRM basics
  • Salesforce Cloud Consultant, to specialize
  • Salesforce Developer, for technical aspects

Numerous online resources, such as the Trailhead platform, enable self-training.

A first experience in IT support or CRM management is an excellent starting point for entering the profession.

• Beginner: Between €35,000 and €45,000 gross per year.
• Confirmed: between €50,000 and €70,000.
• Senior: Over €80,000, depending on assignments and responsibilities.

Compensation survey 2025, Michael Page.

• Career path: Senior Salesforce Consultant, CRM Manager, Tech Lead, Salesforce Architect, Project Manager, Integration Consultant, Data Management Expert, Automation & Artificial Intelligence Consultant, Salesforce Trainer …
• Specialization: A consultant can specialize in a specific Salesforce area, such as “Sales Cloud”, “Service Cloud”, “Revenue cloud”, “Marketing cloud”, “CRM Analytics”, …
• Sector expertise: such as finance, healthcare, tech, industry, commerce using Salesforce.